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In my opinion, working as a mental health support worker is an absolute privilege.

I made a jump into the work after over a decade in corporate roles – a jump inspired and made possible by volunteer work, firstly with people in the criminal justice system and then with Compeer.

I completed a traineeship while working with Aftercare in their PHaMs program, eventually moving into team leader roles and other programs.

Predictably, in social situations when I mentioned my work, reactions were strained and confused along the lines of:

“That must be so draining!” & “I don’t know how you do it, I couldn’t!”…

However, my time in direct support was richly rewarding and satisfying.  There seemed to be such a disconnect between the common perception and the reality of the work.  I felt as though I was in on a secret – wondering when more people would catch on!

I had the privilege of walking with people as they travelled their unique recovery journeys.  The richness of experience I gained was unforgettable, and witnessing people find ways to flourish was truly humbling.  Along with the role came the responsibility for self-reflection, arguably important in all work contexts – but perhaps more palpable when working closely with people experiencing mental distress.  For me the self-learning this encouraged contributed greatly to my job satisfaction.

I understand that not everyone is ‘cut out’ for working closely with people – that diversity in what lights us up is part of life.  But I can tell you the satisfaction I found in discovering this field of work was real, for me it was a relief to have found a sense of purpose after many years searching.

Returning to work after starting a family, I now work for the PPA.

With attributional tools and pathways to certification and qualifications, the PPA is working to match the demand for quality workers in the NDIS reform environment.  Attributional tools (patent pending) are completed on line - identifying the personal attributes for best practice.   

• Organisations and recruiters can use the tests as a layer of risk management to hire people with the right qualities
• Individuals sitting the test gain insight about how their personal attributes sit with what is required
• The tools are a great entry point for people with lived experience looking to translate personal experience into employment, those looking for a career change or workforce entry
• People already working in the field gain information to help them target training and growth.

Let’s be honest, not everyone is suited to a career in the community sector that at times can be confronting - there are those who find it draining and difficult.  There are also plenty who thrive on the challenges presented – and are genuinely energised by the difference they make!  There are those who will excel in the field and find great satisfaction in finding a career path well suited to their personal attributes.  People who love their jobs will more likely do well and deliver the quality of service our community deserves.

The PPA is all about finding ethical solutions to growing the community services workforce, meeting the need during this time of reform.  It is my personal hope that this work will lead to more people feeling a sense of purpose and alignment in what they do day to day – answering a call to make a difference.

Joanna Wilson

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In my opinion, working as a mental health support worker is an absolute privilege.

I made a jump into the work after over a decade in corporate roles – a jump inspired and made possible by volunteer work, firstly with people in the criminal justice system and then with Compeer.

I completed a traineeship while working with Aftercare in their PHaMs program, eventually moving into team leader roles and other programs.

Predictably, in social situations when I mentioned my work, reactions were strained and confused along the lines of:

“That must be so draining!” & “I don’t know how you do it, I couldn’t!”…

However, my time in direct support was richly rewarding and satisfying.  There seemed to be such a disconnect between the common perception and the reality of the work.  I felt as though I was in on a secret – wondering when more people would catch on!

I had the privilege of walking with people as they travelled their unique recovery journeys.  The richness of experience I gained was unforgettable, and witnessing people find ways to flourish was truly humbling.  Along with the role came the responsibility for self-reflection, arguably important in all work contexts – but perhaps more palpable when working closely with people experiencing mental distress.  For me the self-learning this encouraged contributed greatly to my job satisfaction.

I understand that not everyone is ‘cut out’ for working closely with people – that diversity in what lights us up is part of life.  But I can tell you the satisfaction I found in discovering this field of work was real, for me it was a relief to have found a sense of purpose after many years searching.

Returning to work after starting a family, I now work for the PPA.

With attributional tools and pathways to certification and qualifications, the PPA is working to match the demand for quality workers in the NDIS reform environment.  Attributional tools (patent pending) are completed on line - identifying the personal attributes for best practice.   

• Organisations and recruiters can use the tests as a layer of risk management to hire people with the right qualities
• Individuals sitting the test gain insight about how their personal attributes sit with what is required
• The tools are a great entry point for people with lived experience looking to translate personal experience into employment, those looking for a career change or workforce entry
• People already working in the field gain information to help them target training and growth.

Let’s be honest, not everyone is suited to a career in the community sector that at times can be confronting - there are those who find it draining and difficult.  There are also plenty who thrive on the challenges presented – and are genuinely energised by the difference they make!  There are those who will excel in the field and find great satisfaction in finding a career path well suited to their personal attributes.  People who love their jobs will more likely do well and deliver the quality of service our community deserves.

The PPA is all about finding ethical solutions to growing the community services workforce, meeting the need during this time of reform.  It is my personal hope that this work will lead to more people feeling a sense of purpose and alignment in what they do day to day – answering a call to make a difference.

Joanna Wilson

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In my opinion, working as a mental health support worker is an absolute privilege.

I made a jump into the work after over a decade in corporate roles – a jump inspired and made possible by volunteer work, firstly with people in the criminal justice system and then with Compeer.

I completed a traineeship while working with Aftercare in their PHaMs program, eventually moving into team leader roles and other programs.

Predictably, in social situations when I mentioned my work, reactions were strained and confused along the lines of:

“That must be so draining!” & “I don’t know how you do it, I couldn’t!”…

However, my time in direct support was richly rewarding and satisfying.  There seemed to be such a disconnect between the common perception and the reality of the work.  I felt as though I was in on a secret – wondering when more people would catch on!

I had the privilege of walking with people as they travelled their unique recovery journeys.  The richness of experience I gained was unforgettable, and witnessing people find ways to flourish was truly humbling.  Along with the role came the responsibility for self-reflection, arguably important in all work contexts – but perhaps more palpable when working closely with people experiencing mental distress.  For me the self-learning this encouraged contributed greatly to my job satisfaction.

I understand that not everyone is ‘cut out’ for working closely with people – that diversity in what lights us up is part of life.  But I can tell you the satisfaction I found in discovering this field of work was real, for me it was a relief to have found a sense of purpose after many years searching.

Returning to work after starting a family, I now work for the PPA.

With attributional tools and pathways to certification and qualifications, the PPA is working to match the demand for quality workers in the NDIS reform environment.  Attributional tools (patent pending) are completed on line - identifying the personal attributes for best practice.   

• Organisations and recruiters can use the tests as a layer of risk management to hire people with the right qualities
• Individuals sitting the test gain insight about how their personal attributes sit with what is required
• The tools are a great entry point for people with lived experience looking to translate personal experience into employment, those looking for a career change or workforce entry
• People already working in the field gain information to help them target training and growth.

Let’s be honest, not everyone is suited to a career in the community sector that at times can be confronting - there are those who find it draining and difficult.  There are also plenty who thrive on the challenges presented – and are genuinely energised by the difference they make!  There are those who will excel in the field and find great satisfaction in finding a career path well suited to their personal attributes.  People who love their jobs will more likely do well and deliver the quality of service our community deserves.

The PPA is all about finding ethical solutions to growing the community services workforce, meeting the need during this time of reform.  It is my personal hope that this work will lead to more people feeling a sense of purpose and alignment in what they do day to day – answering a call to make a difference.

Joanna Wilson

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